Refund Policy

All items sold by DroPrints are made to order. When an order is placed, a custom request is automatically sent to our print studio for immediate printing and fulfillment. Please review the items you have chosen before placing your order, as we cannot cancel, refund or change your order after the transaction has been made. Because the products are ordered by our partner printing studio, we do not have processes in which to receive, store and, in turn, sell goods. We hope you understand, thank you.

We may be able to cancel / refund / change the order if you email us immediately after placing your order, although this is not guaranteed. Please request a cancellation by sending your name, shipping address and order number in an email to office@droprints.com

If you have received your order and it is damaged, please email your photos and order number to to office@droprints.com and we will arrange a replacement as soon as possible.

If you think the prints disappeared during shipping, please email to office@droprints.com so we can keep track of them!

DroPrints is not responsible for lost orders due to incorrect information provided.